Shelter Supervisor (Fort Collins)

Description
Applications are accepted on an ongoing basis until the position is filled.

Shelter Supervisor

OUR PURPOSE

Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services, and Parish & Community Engagement.

Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission-driven individuals are recognized and rewarded.

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths, as well as an inclusive and welcoming environment for staff, volunteers, and program participants. Candidates who bring diversity to our team are encouraged to apply.

PURPOSE OF POSITION:

A Shelter Supervisor at Catholic Charities:

Coordinates the general daily operations of the homeless shelter and provides direct client service. Supports the Manager as needed for the benefit of the program.

Carry out supervisory responsibilities in accordance with Agency values, policies, and applicable laws, including interviewing, hiring,  training, planning, assigning, and directing work, appraising performance,  rewarding and disciplining employees, and resolving complaints and problems. 
Support and develop a high-functioning team of shelter associates through consistent communication, regular supervision meetings across all shifts, and effective individual and group interactions to provide guidance, feedback, and support. 
Facilitate difficult conversations related to performance issues with professionalism and clarity, maintaining organized documentation for all supervision and performance-related activities. 
Create and maintain shift schedules for the Shelter Associate team, addressing ongoing coverage challenges and last-minute adjustments,  while reviewing and approving daily timesheets, punch requests, and time-off submissions to ensure accountability, minimize overtime, and promptly resolve discrepancies. 
Direct, coordinate, and monitor shelter staff to achieve goals set by the manager, assigning daily shift structures to ensure operational efficiency and uniform enforcement of shelter rules. 
Provide on-call after-hours support and guidance for on-duty shelter associates, responding appropriately to client and employee needs during crises. 
Act responsibly within shelter rules to ensure the safety of persons and property, applying knowledge of basic CPR/First Aid, AED, and de-escalation techniques to address crises. 
Follow procedures and guidelines set by the manager to maintain structure and order in the living environment, conducting intakes,      orientations, discharges, and administering BAs and UA’s as appropriate. 
Resolve resident issues, complaints, and appeals following established policies and procedures to maintain a safe and welcoming shelter environment. 
Distribute supplies and maintain inventory to support shelter operations. 
Apply appropriate techniques and standards in program and service delivery, consistent with the mission, values, and Catholic teachings of  Catholic Charities. 
Support, promote, and adhere to Catholic Charities’ vision, mission, values, and Code of Ethics, reflecting a commitment to treating all persons with dignity and respect. 
Use creativity and innovation in program development and service delivery to enhance shelter operations. 
Maintain confidentiality of client and agency information. 
Ensure regular and predictable attendance. 
Assist in creating a safe and welcoming shelter environment through proactive engagement with clients and staff. 
Enforce shelter rules consistently, both personally and through the shelter team, to maintain order and safety.
Requirements
Three to five years of supervisory experience managing 10 to 15 direct reports (preferably in a 24/7 operating environment)
Proven track record of associate development and building high-performing teams
Strong organizational, communication, interpersonal and presentation skills
An interest and willingness to learn about working with people experiencing homelessness and diagnosed mental health and substance abuse clients.
Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.
Ability to use Windows Office Suite products, including for report writing and data analysis.
EDUCATION and/or EXPERIENCE 

Bachelor’s degree (BA/BS) from an accredited four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience.

COMPENSATION & BENEFITS:

Pay: $20-$22 per hour.  Eligible for $1 bilingual differential (English/Spanish)

Training: We provide a robust training curriculum that will support our employees throughout their careers. Training provided within the first year of employment includes: De-escalation & Safety; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more.

Benefits: In addition to being part of a higher purpose while working in a challenging yet rewarding environment, eligible Catholic Charities employees receive a generous benefits package, including:

 Extensive Paid Time Off (4 weeks accrual for new employees – increasing based on tenure), promoting work-life balance.
15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is included.)
403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
Choice of 3 PPO Medical Plans (90% of employees’ and 75% of dependents’ premiums are paid by the Agency), Dental, & Vision starting the 1st day of the month following start date.
May be eligible for Public Service Loan Forgiveness through Federal Student Loans, and many more benefits
**Part-time employees (20-29 hours per week) also receive paid annual leave, company-paid holidays, and 403b retirement plan with agency contribution and match.

ARE YOU READY TO JOIN OUR TEAM?

If you are ready to answer the call and make a difference, please submit your application online at ccdenver.org/careers. We look forward to meeting you!

We conduct background checks as part of our hiring process.

Drug-Free Workplace

Catholic Charities serves all with respect, dignity, and without discrimination in compliance with all local, state, and federal law. Consistent with applicable laws, Catholic Charities makes all decisions involving any aspect of employment or volunteer relationships without regard to any status or characteristic protected by local, state, or federal law, other than those positions which are deemed ministerial in nature (such as a Chaplain requiring a clerical background). Unlawful discrimination and/or harassment are inconsistent with our philosophy of doing business and will not be tolerated. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

EEO/AA

Job Title

Shelter Supervisor (Fort Collins)

Agency

Catholic Charities Archdiocese of Denver

Posted On

September 16, 2025