Full time: 40 hours
Starting Hourly rate $24.14

Position Description:
The Resettlement Case manager is responsible for the direct management of individual refugee cases (including minor children), timely delivery of core services, and consistent documentation of services to each refugee family assignment. The goal of the resettlement case manager is to manage multiple community and internal resources for the benefit of the client and to follow MRS policies in the area of resettlement services. Case managers may also provide Match Grant services when necessary. The case manager should also manage relationships with refugee anchors and coordinate the delivery of supplies to newly arriving refugee families (with the resource coordinator) and provide all necessary referrals. Ultimately, the case manager’s goal is to increase his/her own individual resettlement capacity. The Associate Director for Resettlement will assist the Resettlement Case Manager in creating a plan to achieve this goal.

Position Responsibilities:
• Coordinate the reception of refugee families or minor children upon arrival.
• Complete core services for arriving refugees.
• Coordinate services with other agencies and service providers.
• Maintain well-organized case notes and client files. Provide information for Monthly Reports
• Client tracking and follow up.

Qualifications & Skills:
• Communicate effectively in writing and verbally to all stakeholders. Must also be able to represent Catholic Charities and MRS at conferences, trainings, and meetings in the community.
• Bilingual in English and one other language spoken by clients required: Dari /Pashtu
• Create a cooperative and positive relationship with clients and relatives. Must be able to assist clients to solve difficult problems under pressure.
• Consistently work towards self-sufficiency with all clients and reflect the mission and the goals of the agency with minimal day-to-day supervision.
• Work independently.
• Attend regular supervision meetings, case consultations, and assist with the development of crisis mitigation strategies. Also, the Case Manager must be prepared to assist with annual projections and reports by providing timely and accurate data.
• Informed of the social services policies and practices in all counties and localities where the case manager is active.
• Manage own learning and participate in trainings and seminars that would be beneficial to self and other staff.
• Proficient in Microsoft Word and Office products.
• Must have a valid U.S. driver’s license, 3 years of U.S. driving experience and be willing to transport clients in CCDA agency vehicles.

Education and Experience:
• Bachelor’s degree
• 3 years relevant work experience

Physical Demands:
Sitting for periods of time and some light lifting up to 25 lbs.

BENEFITS: Vacation, Sick, 16 paid holidays in 2024, Medical, Dental, Vision, Pension, Paid FML*, Disability, Employee Assistance Program, Diocesan Tuition Reimbursement* K-12. Closed between Christmas and New Years.*

Job Title
Case Manager I Resettlement
Catholic Charities Diocese of Arlington
Posted On
February 6, 2024