One-Step clinics, a program of Catholic Charities of Central New Mexico, provide walk-in, in-person support for people who need help with applications or have questions about services. While the main focus is on DACA (Deferred Action for Childhood Arrivals) renewals, Green Card renewals, and Removal of Conditions, many people also come in with other needs. When we can help directly, we offer basic guidance and set up a follow-up appointment; if not, we connect them with a trusted community partner or to our other programs.
Right now, many people feel unsure about their immigration situation, and there has been an increase in scams targeting immigrant communities. Because of that, having a place where people feel safe asking questions and sharing their information really matters. The clinics have become that space.
Challenge or Need
These clinics were created in response to barriers we were seeing in the community, including limited awareness of services, difficulty completing applications, lack of access to technology, and long wait times for appointments. For many, work schedules, transportation, and family responsibilities also make it hard to attend scheduled visits.
There’s also a bigger context. Many people are worried about their immigration status, and that fear sometimes keeps them from asking for help. Unfortunately, it also makes people more vulnerable to scams and misinformation.
We found that phone support wasn’t always enough. For some, especially older adults or those less comfortable with technology, sitting down with someone in person makes a big difference.
The One-Step clinics are our way of meeting people where they are—no appointment needed, just come in and get help. It’s a simpler, more direct way to access services and figure out next steps.
Why It’s Innovative
What makes this initiative stand out is how it changes the way people access services in a very practical way. Instead of relying on traditional appointment systems, it offers a walk-in model where people can speak with someone and get help right away. Removing that step alone makes services more approachable and easier to use.
Another important piece is that we don’t just focus on one issue. In a single visit, someone might get help with an application, learn about another service, and leave with a follow-up plan.
The in-person aspect matters. In a time when people aren’t always sure whom to trust, being able to speak directly with staff helps build confidence. It also allows us to better understand what people really need, beyond the initial question.
It’s a flexible approach that could work in different settings without needing a lot of extra structure.
Program Impact
We’ve seen steady growth in participation, from about seven people on our first session to more than 50 on our last. That tells us the need is real, but also that word is getting out and people are coming to us because they recognize our work.
Access has improved overall. People don’t have to wait as long or navigate a complex system to get help. The set monthly schedule also helps people plan ahead, and reduced fees make it more manageable.
Just as important, people are starting to see the clinics as a place they can trust. We’ve also seen more connections between programs as a result.
Lessons Learned
One clear lesson is that lowering barriers really does change how people engage. If services are easier to access, people will use them.
We have also been reminded how important in-person support is. It builds trust in a way that’s hard to replace.
Finally, looking beyond the immediate need has been key. When we take the time to connect people to other supports, the impact is stronger and more lasting.