Housing Manager

Housing Manager [Low-Income Property Manager, Case Manager Supervisor]

Position Summary

The Housing Manager advances Catholic Charities’ mission by supporting individuals and families experiencing housing instability through three key responsibilities:
1. Leading the development and implementation of the Transitional Housing Program, ensuring it aligns with grant guidelines and adapts as the program evolves.
2. Developing and Managing the Rapid Rehousing Program in alignment with grant guidelines.
3. Managing the established Rent Assistance Program at a reduced scale, in alignment with current funding levels.

This position provides direct service, intake, case management, and coordination with internal and external partners to help clients access housing resources and community support. Responsibilities include providing direction, development, management, and leadership to a team of Housing Navigators. The role also includes administrative tasks such as documentation, data entry, and financial tracking to ensure contract requirements are met.

Success in this position requires strong organizational and relationship-building skills, a trauma-informed approach, and a commitment to serving vulnerable populations with dignity and respect. A flexible schedule is required as this position will work occasional evenings and weekends as needed.

Requirements 
Minimum requirements to be eligible for the role.

Education & Experience
• Bachelor’s degree in Human Services, Social Work, Psychology or related field preferred along with a minimum of two-years full-time experience working with direct client/family interaction.
• Previous supervisory experience.
• Experience with low-income, transitional housing, or vulnerable populations.
Knowledge & Skills
• Strong verbal and written communication skills, with an emphasis on listening, problem solving, and maintaining positive working relationships.
• Strong interpersonal and human relations skills with the ability to form and maintain positive relationships with diverse families and colleagues.
• Ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and the community.
• Ability to complete required on-the-job training in English within established time limits, including passing training assessments and earning necessary certifications (with accommodations, if applicable).
• Basic math and analytical skills to perform calculations (e.g., budgeting, income vs. expenses, monthly vs annually) and interpret results to support case management.
• Ability to follow directions and interpret policies and procedures to ensure compliance.
• Exceptional attention to detail, particularly in data entry, documentation, and record-keeping.
• Computer proficiency, including word processing and detailed data entry. Ability to learn and utilize various databases with strong attention to detail.
• Knowledge of Human Services agencies in the area.
• Bilingual in English/Spanish is strongly preferred.
Other Requirements
• Valid driver’s license and reliable transportation.
• Must be able to regularly climb stairs, as the job requires.
• Ability and willingness to work within the established structure and guidelines of Catholic Charities.
• High level of self-motivation, enthusiasm, and team-oriented work ethic, with the ability to prioritize projects and manage multiple responsibilities effectively.
• Ability to work on occasional evenings and weekends to accommodate family schedules, meetings, and special events.
• Must successfully complete background clearance.
Work Environment
• Most of the assigned duties are office-based performed on-site at the Helen Hunt campus.
• The employee is subject to both inside and outside environmental conditions.
• Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position.
This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.

Essential Duties
Key tasks and responsibilities to be performed in the role.

Administrative & Management
• Provide supervision to Housing Navigators including oversight in data entry and regular review of procedures and processes.
• Participate in hiring decisions for housing staff.
• Coordinate onboarding and training of new staff in collaboration with Family Connections Director.
• Provide regular supervision to assigned staff.
• Complete performance evaluations that include disciplinary measures and documented performance issues and recommended course of action to direct supervisor and senior leadership.
• Participate in Family Connections management team meetings, planning, and decisions.
• Assist staff in client intake, brief case management, case conferencing, referrals, and data entry.
• Conduct regular quality assurance checks to ensure data entry is accurate and reflective of the work completed.
• Be available to provide support in all programs when Director is absent.
Client Intake & Assessment
• Conduct intake screenings and assessments for families and individuals who are seeking homeless prevention support to connect with or maintain current housing using designated tools to include VI-SPDAT and CFSA2.0.
• Provide, collect, and submit necessary documentation (income verification, lease agreements, background checks, rental paperwork, etc.) in accordance with grant guidelines and program procedures.
• Participate in Coordinated Entry meetings and assign referrals to appropriate housing staff.
Case Management & Follow-Up
• Create individualized housing stabilization or case plans that support goals around housing, financial stability, family wellness, and community connectedness.
• Document “next steps” and assign responsibility for each task. Provide ongoing follow-up with clients to assess progress, goal attainment, and connect families with resources to address concerns and priorities.
• Provide advocacy to entities involved with families, based on family needs, including but not limited to welfare and public benefit agencies, landlords, and educational entities. Support family members in advocating for themselves.
• Seek feedback from families and team members for program improvement.
Data, Documentation & Reporting
• Consistently and accurately enter data into designated database systems within five (5) days of service. Maintain complete client files including hardcopy and internal tracking logs. Collect demographic and case plan information to produce reliable program reports.
• Coordinate with the finance department to process approved requests, submitting accurate financial documentation and maintaining accurate financial records.
• Actively communicate with and seek support from supervisor including information on number of referrals received, assessments and interviews completed, and allocation of funds.
• Maintain up-to-date Release of Information (ROI) documentation annually in compliance with privacy standards.
Client Engagement & Community Partnerships
• Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations.
• Cultivate and maintain working relationships with landlords and provider organizations for referral and follow up support.
• Act as liaison between internal program and strategic partner agencies, soliciting their support to obtain/make appropriate referrals to families needing services.
• Monitor affordable housing inventory in the community.
• Participate in local meetings and training, with the approval of supervisor, to remain current on homelessness, poverty, and related issues.
• Participate in ongoing training and be responsible for following Standards of Quality for Family Strengthening & Support and Trauma-Informed Care.
Transitional Housing Program Operations
• Establish procedures and workflows in compliance with transitional housing grant guidelines.
• Provide leadership in recommending improvements and adjusting processes as the program evolves.
• Serve as liaison between tenants, facilities management, and program staff to address day-to-day needs.
• Support daily program operations and serve as a resource for on-site residents.

Competencies
Skills, behaviors, and abilities necessary to succeed in the role, but not required for eligibility.

El éxito en este puesto se basa en una cultura de aprendizaje continuo y en una retroalimentación temprana y permanente. Es importante contar con una sólida base de competencias clave, junto con la voluntad de crecer a través de la experiencia. La formación se imparte durante las horas de trabajo -muchas de ellas a ritmo propio- y requiere motivación, gestión del tiempo y capacidad de reflexionar y aplicar nuevos conocimientos y habilidades para apoyar resultados positivos para los clientes.
- Capacidad para entablar, fomentar y mantener relaciones de trabajo eficaces con una amplia variedad de familias y personas.
- Capacidad para demostrar empatía y compasión, utilizando un tono calmado, tranquilo y natural.
- Conocimiento del desarrollo infantil y de las prácticas de apoyo familiar 2Gen basadas en la fortaleza, y capacidad para aplicar estas prácticas cuando se trabaja con familias y compañeros de trabajo.
- Conocimiento de Trauma Informed Care y Motivational Interviewing, y capacidad de aplicar estas prácticas y principios al trabajar con clientes.
- Competencia en resolución de problemas, planificación, mediación y resolución de conflictos.

Compensation
The salary for this position is $24.25/ hour, $50,440 annually. Salary is determined based on the applicant’s incoming skills and experience, and the budget at time of hiring.

Position Classification
• Non-exempt
• Full Time: 40 hours per week
• Schedule: In Person, Monday – Friday 8:00 AM – 4:30 PM
• Occasional evenings and weekends are required to accommodate meetings, and special events.
• Grant funded position

Benefits 
• Paid Leave17 holidays (approximate) annually
• 15 days of Discretionary Time Off (DTO) during your first year, increasing with seniority according to policy.
• Spiritual Enrichment (2 hours monthly)
• Your Birthday!
• Health & Wellness Benefits OptionsEmployee Assistance Program
• Dental Insurance
• Medical Insurance
• Vision Insurance
• $2,000 Dependent Life Insurance for spouse and each eligible child
• Income ProtectionShort-term Disability Insurance after 30 days of employment
• Long-term Disability Insurance after 6 months of employment
• Workers’ Compensation Insurance
• Life Insurance
• $50,000 Term Life/AD&D (accidental death & dismemberment) Insurance
• Retirement BenefitsPension Plan (6% of wages plus interest) with 20% vesting after each year of service
• 403(b) Tax Deferred Annuities (TDAs)
• Other: We are a qualified Public Service Loan Forgiveness employer

Igualdad de oportunidades en el empleo
Catholic Charities está comprometida con los principios de igualdad de oportunidades de empleo. Prohibimos la discriminación ilícita de postulantes o empleados por motivos de edad (40 años o más), raza (incluidos los rasgos históricamente asociados con la raza, como la textura y el largo del cabello, los peinados protectores), sexo, orientación sexual, identidad de género, color, religión, nacionalidad, discapacidad, condición militar, información genética o cualquier otra condición protegida por la legislación estatal o local aplicable. Esta prohibición incluye el acoso ilegal basado en cualquiera de estas clases protegidas. El acoso ilegal incluye conductas verbales o físicas que tengan el propósito o el efecto de interferir sustancialmente en el rendimiento laboral de una persona o de crear un entorno de trabajo intimidatorio, hostil u ofensivo.

Applicants and employees need not be Catholic. However, all employees are governed by Canon Law or the teachings of the Catholic Church.

Apply Here

PI279122477

Job Title

Housing Manager

Agency

Catholic Charities of Central Colorado

Posted On

27 de octubre de 2025